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These terms apply to every booking at Rocks Beach House. Payment of the deposit constitutes acceptance of them. If anything here is unclear, please email us before you book.

“Booking” is the period you have paid to stay at the Property. “Property” means Rocks Beach House at 9 Butterfly Court, Chiton, together with its fixtures, fittings and equipment. “Management” means the owners and managers of the Property. “Guests” are the people staying overnight. “Visitor” means a person you permit to visit the Property during your Booking.

Payment of the deposit constitutes acceptance of these Terms & Conditions by the person making the booking, on behalf of all Guests and Visitors. The person who makes the booking is responsible for ensuring every Guest and Visitor complies with these terms and the House Rules.

Check-in is from 3:00 pm on the day of arrival. Check-out is by 10:00 am on the day of departure, unless otherwise agreed in writing. A later departure must be arranged in advance and may incur an additional charge.

Please notify Management of your expected arrival time and a mobile contact number at least 7 days before arrival. Entry procedures (door code, Wi-Fi and bin details) are sent by email before you arrive.

A deposit secures your booking. The balance of the rental amount must be paid no later than 30 days prior to occupancy. For bookings made within 30 days of arrival, the full amount is payable at the time of booking.

Accepted payment methods are Visa, Mastercard and American Express, direct deposit, and (for bookings made 30 or more days ahead) personal cheque. Late or unpaid balances may result in the booking being treated as cancelled.

To cancel or change a booking, contact Management on 0419 800 941 or 0412 264 437.

The deposit is non-refundable in the event of a cancellation unless otherwise agreed. Within 30 days of arrival, no refund is payable unless we are able to re-let the dates, in which case we will refund what we recover, less a $15 administration fee. Where the full amount has been paid and the cancellation is made well in advance, a refund may be issued less a $15 administration fee.

A minimum two-night stay applies. Management may re-let cancelled dates and, where it does, may issue a further refund at its discretion. We strongly recommend travel insurance, particularly for peak-season bookings.

A refundable security bond of $300 is required and is either pre-authorised against your card or paid with the outstanding balance. It is refunded after departure following inspection of the Property, less any deductions for damage, breakage, loss or additional cleaning arising from a breach of these terms.

If the Property becomes unavailable for your booking due to unforeseen circumstances (for example, damage or failure of essential services), Management will endeavour to arrange suitable alternative accommodation or, failing that, will provide a full refund. Management’s liability is limited to the amount paid for the booking.

Parties and functions are strictly prohibited unless agreed to in advance by Management. A breach permits immediate eviction without refund, and you will be liable for any additional security, cleaning and repair costs incurred.

Linen, pillows, blankets and bath towels are supplied and must be left in their original rooms. Beach towels are not supplied; the bath towels provided are not to be taken to the beach.

Rocks Beach House is not pet-friendly. Pets and other animals are not permitted at the Property.

Guests must comply with the House Rules and any reasonable directions from Management. You are responsible for all damage, breakage, theft and loss during your stay and must report any of these to Management immediately. Only the Guests declared in the booking may stay overnight; maximum overnight occupancy is 10.

Excessive noise and any disturbance to neighbours is prohibited and may result in eviction and additional charges. Smoking inside the Property is not permitted.

Before departure, please remove all food, dispose of rubbish in the correct bins, wash and put away dishes, return furniture to its original position, leave the Property clean and tidy, and lock all windows and doors. Additional cleaning charges apply where this is not done. A charge applies for replacement of keys or remotes that are not returned.

Any problem should be reported to Management immediately so it can be addressed promptly during your stay. Any complaint that cannot be resolved locally must be notified to Management in writing before departure; failure to do so may limit any later claim. Management recommends travel insurance and is not responsible for any injury, illness, accident or loss except to the extent required by law.